OCTOBER 20, 2018
Tracy Kennard, Director of OnSite Development
American College of Physician Executives
"HCNA understood our situation right away and moved us to a resolution very quickly."
"Health Care Negotiation Associates has been an invaluable resource for our organization and especially for me in my role as vice president of leadership development. HCNA has provided training sessions for trustees, physician leaders, and senior executives at Holy Cross Health System. They have tailored their work to serve the specific needs of diverse groups such as senior executives, physician practice managers, and physicians who serve as trustees or medical staff leaders. Their methodology is solid and flexible."
"Dr. Marcus really connected with our group. His presentation was the highlight of the meeting."
"HCNA consultants are the knowledge experts on negotiation in health care. They are energetic and interesting speakers/trainers and skillful consultants/negotiators/mediators. We’ve seen them work with individuals and groups to identify their needs and help them reach the outcomes they desire. They work extremely well with physicians and are among our best hope in health care for resolving the tension and conflict among the various stakeholders."
"HCNA was brought in during a difficult period to provide interim leadership for our flagship hospital. Within a short time, they stabilized things and recruited a permanent CEO. HCNA was a godsend."
"The best compliment I can give HCNA is that I would use their services again."
"The President of the Medical Staff is a complex role in health care today. We asked HCNA to work with us to mediate a long-standing issue involving members of the medical staff and the Hospital. Bringing in a knowledgeable and neutral third party with a solid understanding of health care was just what we need to do to work through the problem. HCNA was able to improve communication and meet our short timeline to produce results."
"HCNA worked with us to restructure the medical staff to work more efficiently. In the process, we had to balance many different personalities and perspectives. HCNA guided the process and achieved agreement in a relatively short time. As a merged entity, there were a lot of factors to consider. HCNA also worked with administration to assure we could implement the plan."
"Barry Dorn is one of those rare individuals who can immediately identify the true central issues in any dispute, understand the positions and motivations of the respective parties, and at the same time has the exceptional ability to help the parties find common ground so they are able to agree to a resolution of the problem."
"HCNA initially worked with our institution during a time of great change. The hospital had just been reorganized and the CEO left. HCNA facilitated a board retreat that enabled The Board to better define the characteristics we needed in a CEO and to establish some short-term goals. HCNA has continued to work with the Board providing education and building physician relations. HCNA is thorough, thoughtful, and knowledgeable. It’s great to have such expertise come on site for the entire board’s participation rather than having just a few board members go to a conference."
"Barry Dorn has been a speaker for the Governance Institute for quite awhile. I am delighted to be able to refer organizations to HCNA when they are looking for a knowledgeable speaker or facilitator. HCNA is always responsive and my clients have been pleased with the outcomes."
"In his engaging presentation at the American Society for Healthcare Risk
Management 2001 Annual Conference, Leonard Marcus proved to be an ideal
guide for "A Walk in the Woods". His collaborative problem-solving
strategies resonated with our profession's mission to balance patient and
care-giver needs. His strategies were well received by an audience with
high standards. His style was warm and entertaining, while his message hit
home, encouraging health care professionals to look at new ways to approach
situations that may appear insoluble."
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